Please follow the following instructions in order for us to process your return in a seamless manner.
1- Please ensure you inform us about the return along with the reason for return.
2- Velicia India is not responsible for any delay in delivery from your end. Ensure you use a reliable courier service to send the product back to us. Always provide us with the shipment details via email.
3- The boxes need to be packed in order for you to avail of a refund service. Opened or tampered boxes are not liable for return or refund.
4 It is essential for you to ensure the product is not damaged during courier. Damaged boxes will not be refunded or taken back.
5- Do not forget to mention your complete billing address, name and contact number on the label while returning the product.
6- The product has to be returned in the original box, with the label intact in order to return the product.
7- Please mention the full address while returning the product
8 You can get in touch with our customer service agents in case you need further assistance
Terms Of Acceptance On Return:
The warranty for the products can be availed when the buyer sends the products back to Velicia India. The cost of the shipment for returns needs to be borne by the buyer.
Products damaged during shipment or improper packaging do not qualify for refund or return in any manner.
If a product is damaged on delivery, it is important for the buyer to contact Velicia India immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided. The buyer will need to ship the product back to Velicia India. The cost for the shipment needs to be borne by the buyer.
A refund can take up to 30 working days from the time of the refund approval. A customer will be informed about the refund via email.
Once an order is placed, a buyer can choose to cancel the purchase, however the customer will have to bear a 15% cut as shipment fee.
Defective products are exchanged, however customers will have to bear the shipment cost for the new product. They are also required to send in the defective products back to Velicia India in order for them to avail of an exchange.
Velicia India reserves the right to deny any customer a refund or exchange of products.
Please Note: Velicia India might have to cancel certain orders which are out of reach or difficult to ship. Velicia India reserves the right, to refuse/ cancel / deny any order for any reason.
Please note: Shipping and handling charges will NOT be refunded.